At Nature Forever Society’s Online Store, we are committed to ensuring customer satisfaction. If for any reason you are not completely happy with your purchase, we are here to help. Please review our refund policy below to understand your rights and options.
1. Eligibility for Refunds
We accept refunds for the following cases:
- The product is damaged or defective upon delivery.
- You received the wrong product.
- The product is significantly different from what was described.
Note: Refunds are not available for products that have been used or damaged after delivery due to mishandling by the customer.
2. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at nestboxorders@gmaill.com or call us at 9850305288 within 7 days of receiving the product. Provide details of your order, the issue with the product, and any supporting photos (in case of damage or defects).
- Return the Product: Once your refund request is approved, we will provide instructions on how to return the product. The product must be returned in its original packaging, along with the invoice and any included accessories or documentation.
- Inspection: Upon receiving the returned product, we will inspect it to confirm the damage, defect, or error.
3. Conditions for Refund
- The product must be unused, in its original condition, and returned with all original packaging and accessories.
- We reserve the right to deny a refund request if the product shows signs of use or damage caused after delivery.
4. Non-Refundable Items
We do not offer refunds for:
- Discounted or sale items.
- Products purchased during a special promotion, unless they are defective or damaged.
5. Refund Timeline
Once we have received and inspected the returned product, we will process your refund. The refund will be issued in the original payment method within 7-10 business days of receiving the product back.
6. Shipping Costs
- Refunds for Damaged/Defective Products or Wrong Items: If the product is found to be damaged, defective, or incorrect, we will refund the shipping charges incurred to return the product.
- Customer-Initiated Returns: If you are returning a product for any reason other than damage or defect, shipping charges for the return will be borne by
the customer.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
8. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or credit card statement.
- Contact your credit card company or bank as it may take some time before your refund is officially posted.
- If you still have not received your refund, please contact us at nestboxorders@gmail.com or 9850305288.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at:
- Email: nestboxorders@gmail.com
- Phone: 9850305288